Support

Questions, problems, or feedback about Converty? Email admin@evergoodsholdings.com and we will reply by email. Include your macOS version, what you were converting, and any message Converty showed.

Installing Converty

If you bought Converty from the Mac App Store, install it from the App Store like any other app.

If you bought it on this website, open the downloaded DMG, drag Converty into Applications, and open it from there. This download is not notarized by Apple, so macOS may block its first launch. If you choose to trust it, follow Apple’s instructions for opening an app from an unidentified developer.

Downloading again

App Store purchases can be downloaded again from your Purchased page in the App Store. Website purchases can be downloaded again from the page you reached after checkout. If you no longer have that link, email us with the address you used at checkout.

Refunds

For App Store purchases, request a refund through Apple at reportaproblem.apple.com. For website purchases, email us with the address you used at checkout.

Common questions

Which Macs are supported? Apple silicon Macs (M1 or newer) running macOS 14 or later.

Where does the converted file go? Beside the original by default, as a new copy. Your original is never changed, and an existing file is never overwritten. You can choose a different folder in the app.

Why does Converty ask to save in a folder? The App Store version is sandboxed, so the first time it saves into a folder, macOS asks you to allow access. Converty remembers your choice.

Do my files leave my computer? No. Converty processes files on your Mac and makes no network requests. See the privacy policy.

Converty is published by Evergoods Holdings LLC.